Privacy Policy

Last Updated: November 26, 2025

At SantaPetPhotos, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Personal Information

We collect the following personal information:

  • Contact Information: Email address
  • Payment Information: Payment card details, billing address (processed securely through third-party payment processors)
  • Photos: Images of pets that you upload to our service

Automatically Collected Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on pages, features used
  • Cookies and Similar Technologies: We use cookies to enhance your experience

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and deliver our AI photo generation service
  • To process payments and send receipts
  • To communicate with you about your account and our services
  • To send you generated photos via email
  • To improve and optimize our service and AI models
  • To detect and prevent fraud or abuse
  • To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We use third-party services for payment processing, email delivery, and cloud hosting
  • Legal Requirements: We may disclose information to comply with laws, regulations, or legal processes
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure cloud storage infrastructure
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Uploaded Photos: Stored temporarily during processing and deleted after 30 days
  • Generated Photos: Stored for 90 days or until you request deletion
  • Account Information: Retained while your account is active
  • Payment Records: Retained as required by law for tax and accounting purposes

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a portable format
  • Objection: Object to processing of your personal information
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through our website.

7. Australian Privacy Principles

SantaPetPhotos complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We are committed to protecting your personal information in accordance with Australian privacy law.

8. International Data Transfers

Your information may be processed and stored in countries outside of Australia, including on cloud servers located internationally. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Maintain your session
  • Analyze usage patterns and improve our service

You can control cookies through your browser settings, but disabling cookies may limit functionality.

11. Third-Party Services

Our service integrates with third-party services including:

  • Payment processors (for secure payment processing)
  • Email service providers (for delivering photos and notifications)
  • Cloud hosting providers (for data storage and processing)

These third parties have their own privacy policies, and we encourage you to review them.

12. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us through our website.

For Australian Privacy Act enquiries, you may also contact the Office of the Australian Information Commissioner:

15. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia.

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